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Account Manager

We are seeking an Account Manager with a solid understanding of digital marketing. In this role, you will be the key link between our internal teams and assigned clients, ensuring timely delivery of high-quality solutions aligned with business goals. The ideal candidate is highly organized, confident in communication, and capable of managing multiple client accounts with professionalism and strategic insight. If you are passionate about building meaningful partnerships and driving performance, we’d love to meet you. 

Key responsibilities: 

  • Client Relationship Management – maintains a partnership-based relationship with clients through proactive communication, understanding of client needs, and expectation management throughout the entire engagement;
  • Client Request Processing – translates client inquiries and requests into clear briefs and operational tasks for teams, with defined timelines, priorities, and budgets;
  • Client Delivery Management – guides the client through the delivery process, ensuring that conceptual and final solutions are presented, revised, and delivered on time;
  • Revenue Growth – grows revenue per client through sales and upselling, preparation of proposals, and support in negotiations in line with the sales policy;
  • Financial Management – ensures timely invoicing and collection for client accounts, with proper documentation and tracking of receivables status;
  • Reporting – plans own work and provides transparent reporting on account performance (sales, upselling, collections, complaints), including the implementation of agreed corrective actions;
  • Service Offering Development – brings market and industry insights from assigned sectors and initiates improvements to services and offerings to increase value for clients and the company;
  • Complaint Management – manages the complaint process from receipt to closure through communication with the client and internal teams, while protecting relationships, deadlines, and business results.

Qualifications and Skills: 

  • Excellent command of the English language – mandatory;
  • Solid understanding of digital marketing principles;
  • Strong communication skills;
  • Ability to organize work efficiently;
  • Proactive and solution-oriented mindset.